Government

Your local generalist Community Legal Centre can help you with Freedom of Information issues and complaints about government services. Where appropriate, they can refer you to specialist community legal centres and other community resources who can assist you. See the Find a Local CLC section of our website.

Ombudsman schemes

Commonwealth Ombudsman Australia
The Commonwealth Ombudsman investigates public complaints about Federal government departments and agencies and attempts to resolve disputes and improve government administration.

Ombudsman Victoria
The Victorian Ombudsman investigates complaints about Government administration and can express ‘an opinion as to whether or not the actions complained of are contrary to law, unreasonable, unjust, oppressive or improperly discriminatory’.

Websites

Freedom of Information Online
This site explains Victoria’s Freedom of Information Act and provides information on how to access information from state and local government agencies, departments, statutory authorities, boards, public hospitals and local councils.

PLEASE NOTE: Information on this website does not substitute for legal advice.