Public Transport

Community Legal Centres

Your local generalist Community Legal Centre can help you with fines, complaints about public transport companies, inspectors and your rights as a public transport user. See the Find a Local CLC section of our website.

The following specialist CLCs have expertise in dealing with public transport issues:

Youthlaw
Youthlaw, the Young Peoples’ Legal Rights Centre, have experience helping young people with public transport issues. Services provided to all Victorian residents under the age of 25.
Homeless Persons’ Legal Clinic(Public Interest Law Clearing House)
The Homeless Persons’ Legal Clinic has vast experience in assisting people how have experienced or are at risk of homelessness in dealing with public transport fines. Free legal advice is available at 11 outreach services across Melbourne.

Other community organisations

Public Transport Users Association
The PTUA is a consumer organisation representing passengers of all forms of public transport. It is a non-profit, voluntary organisation, with no political affiliations.

Government organisations

Department of Infrastructure

The Department of Infrastructure coordinates Victorian public transport – including train, tram, bus, taxi and ferry services. It also issues public transport fines.

Government organisations - Complaints resolution

Victorian Equal Opportunity and Human Rights Commission
You can contact the Commission if you feel you have been discriminated against in a public transport issue.

Ombudsman schemes

Ombudsman Victoria
You can contact the Ombudsman if you feel you have been unfairly treated by a Victorian government department or statutory authority. The Victorian Ombudsmaninvestigates complaints about administrative actions taken by Victorian government departments, statutory authorities and local government.

Publications

Fines, 2007 (2^nd edition)

Published by Victoria Legal Aid, this is a guide for people who have been fined or who have received an Infringement Notice. Download Fines from the Victoria Legal Aid website. You can also call Victoria Legal Aid on 9269 0234 or 1800 677 402 (country callers)to order publications.

PLEASE NOTE: Information on this website does not substitute for legal advice.