Service Users Rights

Your rights at this Centre are to:

• Confidentiality
• To have your dignity and rights respected
• Decide what you want to happen
• Be fully informed of all options of resolving problems
• Receive the highest standard of legal service possible
• Have legal advice that is free from conflicts of interests
• Have an interpreter assist you at the interview
• Referral to another service if your needs cannot be met
• Complain if unhappy with the service and have this heard and dealt with fairly
• Make suggestions to improve the services provided at the Centre
• Apply to become a member of the Centre & vote at our Annual General Meeting
• Nominate for election to the Committee of Management
• Have an opportunity to participate in Centre activities and campaigns

Staff and volunteers at the Centre can assist you if you need help with carrying out these rights.