DDLS Client Charter of Rights

Clients of DDLS have the right to:

• Confidentiality

• Respect for their dignity, rights and values

• Be fully informed of all options to resolving problems

• Receive the highest standard of legal service possible

• Legal advice free from conflicts of interest

• All case files and consumer complaints being treated with absolute privacy

• Be told of any information that is recorded about them

• All records being kept secure

• Access to all written records

• Referral to other services if their needs cannot be met by DDLS

• Have their grievances heard and resolved

• Apply to become a member of DDLS

• Have an opportunity to participate in service activities and campaigns

• Participate in policy and service evaluation processes