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DDLS Client Charter of Rights

Clients of DDLS have the right to:

  • Confidentiality

  • Respect for their dignity, rights and values

  • Be fully informed of all options to resolving problems

  • Receive the highest standard of legal service possible

  • Legal advice free from conflicts of interest

  • All case files and consumer complaints being treated with absolute privacy

  • Be told of any information that is recorded about them

  • All records being kept secure

  • Access to all written records

  • Referral to other services if their needs cannot be met by DDLS

  • Have their grievances heard and resolved

  • Apply to become a member of DDLS

  • Have an opportunity to participate in service activities and campaigns

  • Participate in policy and service evaluation processes

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Community Law is an initiative of the Federation
of Community Legal Centres (Vic.) Inc.
Copyright © 2008 Federation of Community Legal Centres (Vic.) Inc
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