CLC Legal Practice

Information & Referral

• For CLSP program refer to Service Standard 1 - Information and Referral in the Service Standards Checklist (2003, Word, 148KB)
• Brimbank Legal Intake Worker Manual (PDF, 233KB)
  This document is a manual providing a step by step guide for CLC staff as to how to handle telephone and in-person enquiries from the public. The document was developed in 2005 for use in the Brimbank Melton Community Legal Centre, a program of Community West Inc. It is provided for reference purposes to help other CLCs develop their own intake procedures.
• Consumer Affairs Victoria Advice Phone Line (2008, Word, 25KB)
  This document provides information about the Consumer Affairs Victoria advice line.