The Centre's current telephone advice service (Mon, Wed, Fri 3.00 - 5.00pm) is unable to meet consumer demand for legal advice. To better meet this demand, we are establishing a telephone advice night service which will operate between 6:30 pm – 8:30 pm, two nights per week to be staffed by volunteer solicitors.
Volunteer solicitors needed
We are seeking expressions of interest from solicitors wishing to volunteer at the night service.
Volunteer solicitors will be trained to answer the telephone calls and provide legal advice to consumers from our city office. The Night Service Coordinator will assist volunteers with any calls they receive.
How often must volunteers commit to taking telephone calls?
We ask volunteer solicitors to commit to taking telephone calls on at least one night service (two hours: 6.30 - 8.30pm) per fortnight.
What about calls that need ongoing file work?
The majority of enquiries can be resolved in the telephone call. Volunteers will not be asked and are not expected to take on any file work arising from telephone calls they take. Some matters may be suitable for referral to the Centre's day service.
Why get involved?
As well as assisting in meeting an overwhelming demand for services, there can be great satisfaction in working in one of the most tangible domestic areas of human rights law. Consumers of mental health services often experience human rights abuses: from being detained and treated involuntarily, to being denied humane and dignified care, the highest standard of healthcare, an adequate standard of living and participation in the workforce, to being denied decision making capacity in relation to their finances or lifestyle issues. There is also the privilege of working with a wonderfully diverse, resourceful and inspiring client group.
This is a real opportunity to provide high quality, responsive legal advice to members of our community who are amongst those most likely to experience human rights abuses.
Download detailed information
For more detailed information about the Night Service, including areas of legal advice sought, volunteer training and what is involved in volunteering in this exciting new project, you can download the following document: